Delivery Policy

Effective Date: January 10, 2025

At BunniGlow, we are committed to providing a smooth and reliable delivery experience for our customers. Below, you will find important information regarding our delivery process, including shipping methods, delivery times, and other essential details.

1. Delivery Locations

We provide delivery services within the United States and select international destinations. If your country is not currently supported for international shipping, please contact us at info@bunniglow.com to inquire about the possibility of delivering to your location.

2. Delivery Times

We understand the importance of receiving your skincare products promptly. Below is an overview of the expected delivery times:

  • Standard Delivery: Typically 5-7 business days.
  • Expedited Delivery: Typically 2-3 business days.
  • Overnight Delivery: Next business day (available for orders placed before the cutoff time, which is 1:00 PM EST).

Please note that delivery times are estimates and can be affected by factors such as the carrier, weather conditions, holidays, and other unexpected delays.

3. Delivery Charges

Delivery charges are calculated based on your selected shipping method, the total weight of your order, and the delivery address. These charges will be displayed at checkout, and you will have an opportunity to review them before finalizing your order. We occasionally offer free shipping promotions on qualifying orders. Check our website or sign up for updates to learn about ongoing promotions.

4. Tracking Your Delivery

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery through the carrier’s tracking system. Please allow up to 24-48 hours for the tracking information to be updated in the carrier’s system after your order has been shipped.

5. Delays in Delivery

While we make every effort to ensure your order is delivered on time, unforeseen circumstances, such as extreme weather, customs processing (for international orders), or carrier delays, can occasionally cause delays. We will do our best to keep you informed of any significant delays and assist you in resolving any issues as quickly as possible.

6. Order Issues and Lost Packages

In the rare event that your order is lost, stolen, or arrives damaged, please contact us immediately at info@bunniglow.com. We will initiate an investigation with the shipping carrier and, if necessary, issue a replacement or refund for damaged or lost items.

7. International Deliveries

For international orders, please be aware that additional customs duties, taxes, or import fees may apply once the shipment arrives in your country. These charges are the responsibility of the customer and are not included in the shipping costs provided at checkout. We recommend checking with your local customs office to understand any potential charges before placing an order.

8. Delivery Address Accuracy

To ensure smooth and timely delivery, please make sure your shipping address is accurate and complete when placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice any errors in your delivery information, please contact us immediately at info@bunniglow.com so we can make the necessary adjustments before the order is processed.

9. Delivery to P.O. Boxes or APO/FPO Addresses

We do offer delivery to P.O. Boxes and APO/FPO addresses (for U.S. military personnel). Please be aware that certain shipping methods may not be available for P.O. Boxes or APO/FPO addresses, and additional processing time may be required.

10. Customer Support

If you have any questions or concerns regarding the delivery of your order, please don’t hesitate to contact our customer support team:

We are here to assist you and ensure that your skincare products arrive safely and promptly.

Thank you for choosing BunniGlow! We appreciate your trust and look forward to delivering the best skincare experience to you.